Frequently Asked Questions

Question:

How do you use live chat?

Our answer:

Click on the green "Chat with us!" tab in the bottom left corner of any page on the Online Library website. You will be asked to enter your name, email address and student number so that we can verify your status as a registered student. You can then type your question.

You can talk to a librarian in real time between 9:30 and 16:30 UK time on weekdays. If a librarian is not available to chat, our chatbot will answer your question.  

Please note: if you go to a different website during the chat (e.g. Summon), you will need to open a new browser window or you will close the chat, until you return to the Online Library website, where you can begin chatting again.