Frequently Asked Questions


How do you use live chat?

Our answer:

Before you enter your enquiry you will be required to enter your name, email address and student number so that we can verify your status as a registered student.

When the Ask a Librarian live chat service is available the chat box in the bottom left of all Online Library pages will invite you to “chat with us”. 

The chat box is available from every page of the Online Library website.

Please note: if you go to a different website during the chat (e.g. Summon), you will need to open a new browser window or you will close the chat, until you return to the Online Library website, where you can begin chatting again.

Please watch this demonstration of how to use Ask a Librarian Live on Youtube, or read the transcript of the video.