Question:
Why do I see 'Unable to map the user to an organization'?
Our answer:
If you are a new student, you are probably seeing this error because you have not completed your registration. Please wait until you have completed your registration, and then try logging into the Online Library again. If you think you are already fully registered and you see this error, please contact the Online Library Enquiry Service.
If you are a member of staff, please contact the Online Library Enquiry Service.
If you click 'Error details', you will see more information. Please include this in any message to the Online Library so that we can correctly diagnose the issue.