Frequently Asked Questions

Question:

Why do I see an 'Unauthorised' error?

Our answer:

If you are a new student, you are probably seeing this error because you have not completed your registration. Please wait until you have completed your registration, and then try again. If you think you are already fully registered and you see an Unauthorised error, please contact the Online Library Enquiry Service.

If you are a member of staff, please contact the Online Library Enquiry Service.