The Online Library Enquiry Service will be closed from 21st December and will reopen on the 2nd January 2025. During this period we will be unable to answer your enquiries. However, all other Online Library resources (including the library collection and support materials) will still be available 24/7. You may find the answer to your question in the Student Support section. Our new chatbot might be able to answer your question. We will reply to any enquiries you send during the break once we are back.
If you have any questions about the Online Library, or if you're having difficulties finding or accessing readings, please contact the Online Library Enquiry Service. The Enquiry Service is staffed by qualified and professional librarians and is available Monday to Friday between 09:00 and 17:00 (UK time). You can contact us by:
- Email: OnlineLibrary@london.ac.uk
- Telephone: +44 (0)20 7862 8478
- Contact us form
- Ask a Librarian Live Chat (Librarians are available to chat Monday-Friday, 09:30-16:30 UK time. When the librarians are not available, you can talk to our chatbot instead)
We aim to respond to your enquiry within 3 working days (excluding weekends and University closure days). When you contact us, please include your 9-digit student number (also known as your SRN) because this will help us verify that you are a registered student.