The Online Library provides a live chat service, Ask a Librarian Live Chat, in addition to other ways you can contact the Online Library Enquiry Service. Students can use this service to chat with librarians in real time.
Librarians are available on Monday-Friday, from 9:30am to 4:30pm London time. Outside of these hours, or if the librarians are busy talking with other people, you can talk to our chatbot.
To start talking with us, click Chat with us! in the green tab in the bottom left corner of any page on the Online Library website. You'll be asked for your name, email address and student number before the chat starts.
Click here to read the Code of Conduct.
You can still contact us by emailing us at onlinelibrary@london.ac.uk, or telephoning us at +44 (0)20 7862 8478, or using our contact form.
If you have any questions about Ask a Librarian Live Chat, take a look at our FAQs.