Question:
Why is the chatbot not answering my question?
Our answer:
Please use short and simple sentences to explain what you need. Also make sure that everything is spelt correctly. This will help to make your question easier for the chatbot to understand.
If you are looking for a specific book or article which you cannot find in our Summon search engine, the chatbot can show you our research guides, but it will not know where the item is.
The chatbot will give you the option to leave a message for a librarian. We will email you as soon as we can. The librarians also review all chats with the chatbot and we will email you with further information if the chatbot didn’t fully answer your question.