Question:
How can I contact the Online Library Enquiry Service when chat is not available?
Our answer:
When librarians are not available to chat, you can still contact the Online Library by:
- Email the Online Library team directly at onlinelibrary@london.ac.uk
- Complete the contact us web form
- Telephone: +44 (0)20 7862 8478, 9am to 5pm UK time.
- Talk to our chatbot by clicking the green "Chat with us!" tab. The chatbot will give you the option to leave a message for a librarian and we will email you as soon as we can. The librarians also review all chats with the chatbot and we will email you with further information if the chatbot didn’t fully answer your question.