Frequently Asked Questions


How can I contact the Online Library Enquiry Service when chat is not available?

Our answer:

When live chat is offline the chat box will revert to a “contact us” form. Complete the chat contact us form to send the Online Library a message by email, which we will answer within 72 hours.

Alternatively, email the Online Library team directly at

Complete the contact us web form

or telephone: +44 (0)20 7862 8478, 9am to 5pm UK time.