Frequently Asked Questions


Why am I being asked to login with an OpenAthens account?

Our answer:

Unless you are a member of staff, you can only log into the Online Library with your Portal password. However you may sometimes arrive at a page that asks you for an OpenAthens username and password.

The page which asks you to sign in with an OpenAthens account, but which also has a Find your organisation option on the right side

If you see this page, use the search box on the right side of the page under Find your organisation to find University of London. You will then see this pop-up:

The pop up with the Portal login option

Select University of London Online Library (Distance Learning) and you will be taken to the page where you can login with your Portal username and password.

If you are taken to the page in the screenshot below, open a different internet browser and try again. Alternatively, clear the cookies in your browser. When you try to log into the Online Library again, you should then be taken to a page with the option to choose 'University of London Online Library (Portal Login)'.

The page which asks you to sign in with an OpenAthens account

If you need any more help, please contact the Online Library Enquiry Service.