The Online Library is a part of the University of London
Frequently Asked Questions
Ask librarian live chat
- What is live chat?
- How is live chat different from the Online Library Enquiry Service?
- Who can use live chat?
- How do you use live chat?
- Why is the chatbot not answering my question?
- I'm talking to the chatbot, when can I talk to a human?
- When will the service be available?
- Who will see my message?
- How can I contact the Online Library Enquiry Service when chat is not available?
- Is there anything I can’t ask in live chat?
- What if my enquiry can’t be resolved immediately?
- What if I can’t see the chat box?
- Where do I go to offer feedback on the service?