The Online Library is a part of the University of London
Frequently Asked Questions
Login and technical problems
- How do I login?
- Why am I having problems accessing readings?
- How can I access Kluwer Arbitration?
- Why do I see 'Sorry, access to this resource has been restricted'?
- I'm being asked to choose an Institution. What do I choose?
- I'm being asked to choose a Federation. What do I choose?
- When I try to login, it says 'This site cannot be reached'
- I can't login with my password
- What is the 'Organisation ID'?
- Why do I see 'Unable to map the user to an organization'?
- Why does RefWorks say 'Your institution was not found'?
- Why do I see 'Document unavailable' in ProQuest?
- Can I use the Online Library in any browser?
- I was automatically logged out, and I can't log back in
- Why do I see 'Something has gone wrong' in Summon?
- How do I log into Lloyds Law Reports?
- Why am I being asked to login with an OpenAthens account?
- How do I clear my cookies and cache?